Attention Riders: Service Changes Affect Most Routes Tuesday, January 3Dec 9, 2016
Service changes begin Tuesday, January 3. Crosstown routes that pass through the Downtown Transit Center are being split into two routes, including Routes 1, 5/5A, 6 and 13. Cherriots is eliminating the “A” branch from Routes 4/4A, 5/5A, 8/8A and 9/9A. Additionally, some route numbers are changing – riders may catch their bus at the same stop, but the bus will have a different number. To plan ahead for these service changes, see each individual route.
Changes by Route
Find your current route in the list below to learn about the changes for that route. See the updated schedule for more detailed information.
- This route is being split into Route 19 and Route 21.
- Route 19 travels between the Keizer Transit Center and the Downtown Transit Center via River Rd. and Broadway St. See updated schedule
- Route 21 travels from the Downtown Transit Center to South Salem via South Commercial St. See updated schedule
There are no changes to Route 2.
There are no changes to Route 3.
Route 4A will now be named Route 24 to avoid confusion. Route 4 will remain the same as it is today. The schedule times are not changing. These routes will continue to be printed on the same schedule. See updated schedule
- This route is being split into Route 5 and Route 17. The “A” branch is being eliminated.
- Route 5 will travel between the Downtown Transit Center and East Salem via Lancaster Dr. The stops on 45th Ave., Greentree Dr., and Serra Ct. will be removed. The stop at Walker @ Sunnyview will be moved so it can still be served. See updated schedule
- Route 17 will travel from the Downtown Transit Center to West Salem via Edgewater Dr. The bus will no longer travel on Patterson St. See updated schedule
- This route is being split into Route 6 and Route 16.
- Route 6 will travel from the Downtown Transit Center to South Salem via Mission St., Fairview Industrial Dr. and Rees Hill Rd. See updated schedule
- Route 16 will travel from the Wallace Rd Park & Ride in West Salem to the Downtown Transit Center. See updated schedule
There are no changes to Route 7.
Route 8A is being renamed Route 18 to avoid confusion. Route 8 will remain the same as it is today. These routes will continue to be printed on one schedule. See updated schedule
The new Route 9 will follow the same path as Route 9A. Riders who used to catch the Route 9 may need to cross the street to catch the bus. See updated schedule
This route will be renamed Route 23 to avoid confusion with CARTS 10. In all other ways the route is staying the same. See updated schedule
There are no changes to Route 11.
There are no changes to Route 12.
- This route will be split into Route 13 and Route 22.
- Route 13 will travel between Chemeketa Community College and the Downtown Transit Center via Silverton Rd. See updated schedule
- Route 22 will travel between the Downtown Transit Center and Salem Central Library. See updated schedule
There are no changes to Route 14.
There are no changes to Route 15X.
Do you need help planning your trip? Riders are encouraged to ask questions at Customer Service before the service changes begin on January 3. Free Travel Training is also available to help riders learn the new routes.
Even though many routes have new numbers, at the Downtown Transit Center the buses will park in the same bays that they park in now. Riders will go to the same bay as usual to catch their bus.
These service changes are part of Moving Forward, which focused on increasing frequency of service on the busiest streets, removal of duplicate service and increasing mid-day service.
Cherriots launched Moving Forward in September 2015. Since the implementation of Moving Forward, a number of issues have consistently surfaced:
- Reliability: Buses on crosstown routes with 15-minute service have struggled to stay on time.
- Timed connections: Many riders find it more challenging to transfer between routes at the Downtown Transit Center.
- Route complexity and numbering: Many riders are confused by the “A” routes, crosstown routes that travel through downtown, and route numbers that overlap (e.g. Route 1 and 1X, Route 10 and CARTS 10).
Cherriots recognizes the need to improve existing services in order to increase reliability. Staff have been monitoring and modifying service based on the on-time performance data, as well as feedback received from riders, transit operators and customer service. The main goals are to identify strengths and weaknesses of the district’s existing system and to develop recommendations for improving service.
Although staff have seen some positive results from the changes made to service in 2015 and 2016, they now believe more substantial changes are required to keep the buses running on time and to fulfill Cherriots’ goal of providing an exceptional transportation experience and improving connectivity.