TripLink

Call Monday through Friday 6 a.m. to 7 p.m. and Saturday 10 a.m. to 4 p.m.

The TripLink Call Center takes reservations for the RED Line, CherryLift, CARTS flex routes and deviations from CARTS regular routes. TripLink also provides Non Emergent Medical Transportation (NEMT) to eligible Oregon Health Plan (OHP) clients traveling to covered medical services. 

To schedule a ride:
Voice: 503-315-5544
Toll Free: 888-315-5544
Oregon Relay Service: 7-1-1
Fax: 503-315-5514 

The Call Center is closed on New Year’s Day, Memorial Day, Fourth of July, Thanksgiving Day and Christmas Day.

Book in Advance
CherryLift and RED Line rides may be booked up to 14 days before your trip, but no later than 5 p.m. the day before you want to ride. CARTS flex routes and deviation from CARTS regular routes should be booked two days in advance. For Non Emergent Medical Transportation, you should call to schedule your ride at least two business days in advance if possible.

When to Be Ready
You should be ready 15 minutes before your scheduled pick up time. Transportation providers should arrive within 15 minutes after the scheduled pickup time or within 90 minutes after a call to request a return ride. Call TripLink if the driver is late.

Cancellations
When you need to cancel a ride or change your pick up time, you must call TripLink as soon as possible.

No-Show Policy
When you are not ready at your pick up time, and have not canceled the ride at least two hours in advance of the scheduled time, the ride is considered a no-show. Continual no-shows may result in a specific transportation provider refusing to continue providing service, since transportation providers do not get paid for no-show rides. Because of the limited number of transportation providers under contract with TripLink, it is imperative that you make every reasonable effort to avoid no-shows and cancel unnecessary rides appropriately. Failure to cancel in a timely manner may limit available transportation resources and make transportation more difficult for all our clients.